9:26 AM (0 minutes ago)  | ||||
Patsy,
Needless to say I was very disappointed when I arrived at the
dealership and Marc didn't know anything about a car.
While he was trying to get a shuttle, Shawn said he was available to take a test drive.
We left the dealership and turned on to Rockside. As soon
as I got up to 35-40 he could hear the sound.
He said it's a tire. I said I just wanted it fixed. It has been a
problem since I purchased the car, (and all the warranties).
He said it would not be covered and that the file read that there were
large gaps in the file. He said if this is about getting a new tire,
it's not going to happen. At that time I swung the car around
and headed back. I also said, every other time I come in for
tire rotation the sound comes back.
Then you guys just rotate the tire to the back or the other side,
and it goes away until the tire is rotated again.
So the tire never really gets rotated and you never have to
deal with the real problem.
That just puts off the fact that it has been a bad tire since the
beginning. The service departments trick is to just hide the
issue and then say there are to big a gaps where you
haven't complained. Very sneaky and under handed.
I would like a full refund of the extended warranty.
As the reason you sold it to me was I would be covered bumper
to bumper and I wouldn't have hassles like this.
Awaiting your prompt response.
Thank you.
On Mon, Mar 19, 2012 at 1:02 PM, Ron Hayden
Thank you Patsy!On Mon, Mar 19, 2012 at 1:01 PM, Patsy Santone <patsysantone@yahoo.com> wrote:ill make sure mark has a car for u i dont get here till 9.00so if i dont see you in the morning i will catch uwhen u pick up the carPatsy Santone JrJay Honda175 Broadway AveBedford Oh 44146Finance DirectorFrom: Ron Hayden <ron.hayden@gmail.com>
To: Patsy Santone <patsysantone@yahoo.com>
Sent: Monday, March 19, 2012 12:19 PM
Subject: Re: HiI made an appointment for 8:30am on Thursday.Will you be in at that time? Or can you let Mark know in service soI can just pick it up.ThxPS: I love my car, but the vibration and noise is driving me crazy.I only drive it back and forth to work.We drive in my wife's car instead, because of the issues.On Mon, Mar 19, 2012 at 12:08 PM, Patsy Santone <patsysantone@yahoo.com> wrote:thats the easy part, the program we used for the car wegot rid of but your grandfathered in so just see me whenu come in i will get u in a car. do u know when yourcoming and do u wanna get out of the carPatsy Santone JrJay Honda175 Broadway AveBedford Oh 44146Finance DirectorFrom: Ron Hayden <ron.hayden@gmail.com>
To: Patsy Santone <patsysantone@yahoo.com>
Sent: Monday, March 19, 2012 11:57 AM
Subject: Re: HiWhat I mean about getting me a car is: No one seems toknow about the extended warranty that you sold me.I am supposed to get a free car when I come in. Right?We have this conversation every time I bring in the car for service.On Mon, Mar 19, 2012 at 11:51 AM, Patsy Santone <patsysantone@yahoo.com> wrote:call service and set it up i can try to get u in a new carbut thats up to you. i unfortunatly dont handle tiresbut i can try to get u out of the car...Patsy Santone JrJay Honda175 Broadway AveBedford Oh 44146Finance DirectorFrom: Ron Hayden <ron.hayden@gmail.com>
To: Patsy Santone <patsysantone@yahoo.com>
Sent: Monday, March 19, 2012 11:45 AM
Subject: HiHi Patsy,I would like to bring my car in again to have service andthe service manager look and hear the tires.They still make a wobble sound and there is vibration inthe steering, especially when you turn the steering off center.This has been going on since I purchased the car.As the tires get older, it's getting louder and louder to thepoint i don't even want to drive the car.
